Frequently Asked Questions

Everything you need to know about Narwal home solutions.

What is the standard shipping timeframe for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on your home appliances?

Yes, all Narwal products come with a one-year limited warranty that covers manufacturing defects. Extended protection plans are also available at checkout.

What is your return policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery, provided the item is in its original packaging.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.

How can I track my package after it ships?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are replacement parts and accessories available for purchase?

Yes, we stock a full range of replacement filters, brushes, and cleaning solutions in our 'Accessories' section to ensure your Narwal devices continue to perform at their best.